1. Information we collect
We will collect and process the following personal information about you:
Name
Email
2. How we use your information
We use your personal information for the following purposes:
Responding to your inquiries and requests
Providing product demonstrations and sales communications
Managing customer relationships
Operating, maintaining and improving our website and services
Monitoring website usage and analytics
Complying with applicable legal obligations
Protecting the security and integrity of our systems
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which consent was granted unless we are required to do otherwise by law.
3. How we share your information
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
Analytics
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order, or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
4. Retention of your information
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
5. Your rights
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict the processing of your personal information
Object to the processing of your personal information
Request portability of your personal information
Withdraw your consent at any time where processing is based on consent
Not be subject to decisions based solely on automated processing where legally applicable
To exercise your rights, please contact us at: dpo@galtea.ai
You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if you believe your rights have been violated.
6. Cookies
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
7. Retention of your information
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
8. Third party links and use of your information
The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
9. Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at GALTEA SOLUTIONS, S.L., Av. Diagonal 601, 08028, email: dpo@galtea.ai. We will address your concerns in accordance with applicable law.